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Voice Services


Client Challenges

Dwaith Infotech India's Inbound Customer Care offering can help you with challenges like:

  • Cost-effective staffing solutions to provide 24x7 support
  • Effective customer account management
  • Fast and efficient communication and account update
  • Specialized customer grievance resolution process
  • Descriptive market knowledge and feedback
  • Descriptive market and feedback analysis reports
  • Focused query management and trend analysis

Dwaith Infotech India's Outbound Telesales offering can help with challenges like:

  • More effective prospecting
  • Greatly improved lead generation effectiveness
  • Reduce/cut costs
  • Carry out marketing programs at a lower cost
  • Increase customer base
  • Get qualified sales leadership
  • Curtail sales investment
  • Carry out sales projects for low costs
  • Carry out new sales strategies
  • Utilize new technologies for less
  • Save on HR and training costs, eliminating non-buyers earlier
  • Shorter selling cycle
  • Better communications

Toolset Excellence

Dwaith Infotech India's experienced and trained account managers provide a complete range of services starting from understanding the scope-of-work to transition, deployment, operating, analyzing, monitoring, and optimizing.

Our operation methodology, which is a Our sales model is built on a strong commitment to client delight and quality, reinforced by a high level of management oversight.


Our toolset excellence


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Non-Voice Services


Back Office Services

Dwaith Infotech India provides various BackOffice services across its 350 + locations in India that support its clients' businesses. This enables clients to concentrate on their key business competencies, while Dwaith Infotech India manages and operates the behind the scene processes that may not be their core activities, but are still critical to their businesses. Our team consists of professionals with deep industry knowledge in a wide range of BackOffice processes and is equipped with appropriate technology to ensure fast and accurate response to the customer requirements. We provide our clients with the following services to cater to their customers in a more effective and efficient manner:



Back Office Solutions

Back Office Solutions offers sound and enhanced BackOffice Support to Retail, Wholesale, Individual Entities, and companies having multiple location operations:

  • Service Request Management
  • Transaction Processing
  • Market Research
  • Content Management and Analysis
  • Data Management and Analysis
  • Digitization Services
  • Document Collection and KYC Checks
  • Document Archival and Retrieval
  • Contact Point Verification
  • Systems Management
  • The Services can be further extended to include Integrated Services (Voice + Non-voice + Fulfillment), Process Audits, Concurrent Audits, Internal Audits, Compliance Audit, Due Diligence, etc.

Data Management Solutions

Data Management Solutions are offered for both Physical as well as Electronic Documents. Process Management inclusive of Workflow Management and Designing, Custody Services & Secure Destruction to clients ranging from Banking, Insurance, and Financial Services domain to large players in Telecom, NGO, PSUs, MSPs, FMCG, Consulting, Aviation, etc. are some of our Service Offerings. The growth of this business line has been particularly impressive, given the industry need of experienced Service Providers who can better manage the Process. A more regimented legal environment combined with higher standards of governance, have given the desired thrust to these service offerings by Dwaith Infotech India.

KPO

KPO is a Professional Services arm with a reach of over 400 locations (and growing..) in India which utilizes capabilities in-house and the Network (Own Offices, Finance Professionals, Chartered Accountants and Franchisee) to provide various services such as:

  • Audits
  • Verifications
  • Attending AGMs & Voting on behalf of reputed Clients
  • Due Diligence ranging from a Site Audit at any Remote Location in India to serving Research Requirements of a client
  • Compliance Management
  • Any kind of Service Requirement SMEs and Large Corporations would have and face challenges in managing in a Multi-location Environment

Client Challenges

Dwaith Infotech India's Back Office offering can help our clients with challenges like:

  • Cost-effective Solutions with 24x7x365/366 Support
  • Managing Attrition at Locations
  • Effective System Management
  • Control Fixed and Variable Expenses
  • Accurate Transaction Processing
  • Competent Execution of Services at Multiple Locations
 
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